Privacy Policy

AssessMateAI ("we," "us," or "our") is committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy applies to all users—whether individuals, educational institutions, or companies—who access our AI-powered quiz generation services. By using our services, you agree to the practices outlined below.

AssessMateAI is operated by Zenen Digital, and serves users globally.

Overview and Scope

This Policy explains:

• What types of information we collect and from where.
• How we use your personal information to provide and improve our services.
• The third-party partners we work with and how they help us process data.
• Your rights regarding the information we collect and the measures you can take.
• The technical and organizational safeguards we have in place.
• Our practices for data retention and deletion.
• How we comply with regional data protection laws (including GDPR for EU users and CCPA for California residents, as well as other applicable laws).

This Policy applies globally and is designed to comply with applicable data protection laws around the world.

Information We Collect

Information You Provide Directly

When you register for or use our services, you may voluntarily provide:

• Account Information: Your name, email address, and—in connection with payment processing—your billing details (collected via Paddle, our Merchant of Record).
• Uploaded Content: PDFs or other documents you upload for quiz generation, from which we extract text to create quizzes.
• Support Communications: Any details you share when contacting us via email or support forms.
• Marketing Preferences: Your selections regarding the receipt of marketing communications when you sign up.

Information Collected Automatically

When you access our services, we automatically capture certain technical and usage data, including:

• Device and Connection Data: Your IP address, browser type, operating system, and device identifiers.
• Usage and Performance Data: Information about your interactions with our services (e.g., which features you use, frequency of access, and performance metrics).
• Cookies and Similar Technologies: We may use cookies for maintaining session information, login persistence, and tracking interactions related to quiz generation. These cookies are essential for our service's functionality. For EU visitors, we may implement a cookie consent banner to comply with regulations and enhance user experience.

Data Generated Through AI Processing

When you upload documents or content for processing:

• Input Data: The original content is used exclusively to generate AI-driven quizzes.
• Processed Data: The original uploaded files (e.g., PDFs) are automatically deleted after text extraction. The extracted text is securely stored in our database to facilitate quiz generation and service enhancement. This data is retained solely for the purpose of enabling related content generation and is not subject to any further processing beyond what is expressly described.

How We Use Your Information

We collect and process your personal information for essential purposes to provide, improve, and secure our services.

Service Delivery and Improvement

Your personal information is used to set up and maintain your account, verify your identity, and communicate with you regarding service updates or support. We personalize your experience by using uploaded content to generate quizzes tailored to your needs. Usage patterns help us improve AI algorithms and ensure service reliability.

Payment Processing and Transaction Management

Payments are handled by Paddle, our Merchant of Record. Paddle processes all payments, handles tax/VAT compliance, and issues receipts on our behalf. We receive limited information (e.g., your name) to confirm transactions, while full payment details are stored securely by Paddle.

Analytics and Marketing

We may use analytical tools (e.g., Google Analytics) to understand usage trends and optimize performance. With your consent, we may send marketing communications, such as product updates or newsletters. You can opt out at any time via your account settings or by contacting us.

Sharing Your Information

We do not sell your personal information. We may share data with:

• Service Providers: Third parties like Paddle (our Merchant of Record) for payments or analytics tools for insights.
• Legal Requirements: If required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition.

For global users, we ensure transfers comply with GDPR (e.g., using Standard Contractual Clauses) and CCPA requirements.

Your Rights and Choices

You have rights under applicable laws:

• Access, correct, or delete your data.
• Opt out of marketing or data processing.
• For GDPR/CCPA: Request data portability or object to processing.

Contact us to exercise these rights. We respond within applicable timelines (e.g., 30 days under GDPR/CCPA).

Data Security and Retention

We use industry-standard measures (e.g., encryption) to protect your data. Extracted text is retained as long as your account is active or as needed for service provision. You can request deletion at any time.

Children's Privacy

Our services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from them.

Changes to This Policy

We may update this Policy. Changes will be posted here with the effective date.

Contact Us

For questions about this Policy or your data, use our contact form.

Effective Date: August 16, 2024.