Refund Policy

1. Our Refund Commitment

We want you to be satisfied with Assessmate. If the Service does not meet your expectations, we offer a refund under the conditions described below. We have designed this policy to be fair to both users who genuinely need a refund and to the sustainability of the platform.

2. Eligibility for a Refund

You are eligible for a full refund of a subscription payment if ALL of the following conditions are met at the time of your request:

• Condition 1 — Time Window: Your refund request is submitted within seven (7) calendar days of the payment date (initial purchase or subscription renewal).
• Condition 2 — Low Usage: You have generated fewer than five (5) assessments or quizzes under your account since the date of that payment.
• Condition 3 — First-Time Refund: You have not previously received a refund for a prior billing period on the same account.
• Condition 4 — Account in Good Standing: Your account has not been suspended or terminated for violation of our Terms of Service.

If all four conditions are met, your refund request will be approved.

3. How to Request a Refund

To request a refund, please submit your request within the eligibility window via our contact form at https://assessmateai.com/contact.

Please include in your request:

• The email address associated with your account
• The date of the payment you are requesting a refund for
• A brief reason for the request (optional, but helpful)

We will review your request promptly and respond within 2 business days. Approved refunds are processed through Paddle and will be credited to your original payment method. Processing times vary by payment method and financial institution and typically take 5–10 business days after approval.

4. Paddle's Refund Rights

Because Paddle acts as the Merchant of Record for all transactions, Paddle also maintains its own refund rights independently of this Policy. Under Paddle's terms, Paddle may, at its sole discretion, grant a buyer a full refund within fourteen (14) days of a transaction or subscription renewal date — for example, in cases involving suspected fraud, transactions made in error, or applicable statutory withdrawal rights in certain jurisdictions.

This means:

1. If your refund request is within our 7-day policy and meets our conditions above, we will approve and process your refund.
2. If Paddle independently determines a refund is appropriate within their 14-day window (e.g. due to a technical failure or statutory consumer right), Paddle may issue a refund directly, regardless of whether our conditions are met.
3. For EU and UK users: You may have a statutory right of withdrawal under applicable consumer law. Please see Section 7 below.

To contact Paddle directly about a transaction, visit paddle.net (Paddle's buyer support portal).

5. Non-Refundable Circumstances

Except where required by applicable law or where Paddle exercises its independent refund rights, refunds will NOT be issued in the following circumstances:

1. The 7-day eligibility window has passed since the payment date;
2. You have generated 5 or more assessments or quizzes since the payment date;
3. You have previously received a refund for a prior billing period on the same account;
4. The request relates to partial periods of a billing cycle (e.g., mid-cycle cancellations). Cancellation takes effect at the end of the current billing period; we do not issue prorated refunds for unused time;
5. The account has been suspended or terminated for violating our Terms of Service;

6. Chargebacks and Payment Disputes

If you are dissatisfied with a charge, we strongly encourage you to contact us via our contact form before initiating a chargeback or payment dispute with your bank, card provider, or Paddle. Most billing issues can be resolved faster by contacting us directly.

If you initiate a chargeback without first contacting us, we reserve the right to:

1. Immediately suspend or terminate your account; and
2. Dispute the chargeback and provide evidence to the relevant financial institution.

This does not affect your statutory rights.

7. EU and UK Statutory Withdrawal Rights

If you are a consumer located in the European Union or United Kingdom, you may have a statutory right of withdrawal under applicable consumer law (e.g., the EU Consumer Rights Directive or UK Consumer Contracts Regulations 2013).

Important: By purchasing a subscription to Assessmate and accessing the Service immediately upon payment, you expressly consent to the immediate performance of the contract. By requesting immediate access to the Service, you acknowledge that you waive your statutory right of withdrawal once you begin using the Service (i.e., once you generate your first quiz or assessment).

If you have not yet used the Service (i.e., you have not generated any quiz or assessment), your statutory withdrawal right remains intact for 14 days from the date of purchase. To exercise this right, contact us via our contact form before using the Service.

Nothing in this Policy limits your rights under applicable mandatory consumer protection laws in your country of residence.

8. Plan Changes and Upgrades

If you upgrade your subscription plan mid-cycle, any difference in pricing will be handled by Paddle automatically (prorated or billed at the next cycle, depending on the plan). Upgrade fees are generally non-refundable except under the conditions in Section 2.

If you downgrade your subscription plan, the downgrade takes effect at the start of the next billing cycle. No partial refunds are issued for the difference in the current period.

9. Free Plan

The free plan of Assessmate involves no payment and is therefore not subject to this Refund Policy. If you are on a free plan and encounter issues, please contact us for support via our contact form.

10. Contact Us

For any questions about this Refund Policy, a specific transaction, or to submit a refund request, please contact us via our contact form:

• Contact Form: https://assessmateai.com/contact
• Website: https://assessmateai.com

For direct support from Paddle regarding your transaction:

• Paddle Buyer Support: https://www.paddle.net

Assessmate is operated by Abdul Aziz Shah, doing business as Zenen Digital.